Bikes purchased from Saddle Safari receive a complimentary service and safety check, approximately 8 weeks after purchase to maintain optimal performance. We aim to resolve any warranty issue that bikes purchased from us might have, as a priority .
All bikes benefit from regular servicing to keep them running well and safely. Most people should service their bike once a year, however, if you ride regularly that might need to increase to twice a year.
BOOKING IN PROCEDURE:
Our workshop is run on an advance booking in service. To do this you will either need to give us a call or come in and see us. We aim to turn your bike quickly, however this is not always possible if particular parts are needed. If this is the case we will let you know when you bike will be ready. If, when you are booking your bike in, you are aware of any parts that will be needed, then let us know as this can give us a chance to order that part ready for your service.
PEAK TIMES:
We can go through periods when we book in huge amounts of repairs in a short time. This normally occurs in April, May and June when the weather improves and people get their bikes out to use. This unfortunately often leads to waiting times on servicing that can stretch to weeks.
PRIORITY
During these times we reserve slots aside for those customers that have purchased their bikes from us. This is a way that we can show loyalty for those that have chosen to support us. This doesn’t mean there will be no wait just hopefully a shorter one. When booking in on the phone if you have not been asked please mention if you purchased it here.
DROP IN JOBS
we strive to book in all services and jobs that require a reasonable amount of labour. However we understand that small jobs such as punctures, cables, gear tunes etc are not something that people want to wait a long time for. These jobs we take as a “Drop in Job” which means we get to it when there is capacity during the week. Normally bikes are turned around in a few days and again we do prioritise Saddle Safari bikes. (Drop in jobs are fully dependent on how busy the workshop is at the time, we cannot guarantee a time frame).
When we book your bike in for a service or repair, it is our aim to get the bike back to you in working order within a few days.
In the event we cannot source these parts we will discuss options with you but this may require that you take the bike home and return once parts are available.
We regret that we have to make these decisions but space restrictions make it impossible for us to store customer bikes awaiting parts beyond a week.
