Following on from the announcement on the 23rd March there is an exemption to allow bike shops to remain open. This allows us to continue trading and facilitating cycling as one of the permitted exercise and transport forms.
However, we also have to be mindful of the publics and staff safety, so we are operating within strict limitations. No one is to enter the shop and we have set up an area outside to allow the pickup and drop off of bikes together with the ability to buy things in a remote fashion.
We still have lots of bikes due for collection and are still able to sell bikes. However we would ask you to use the telephone as much as possible where our experience can guide you to the correct bike and we encourage you to make payment by BACS .You can also order and pay online. We are able to deliver a new bike to your home and will sanitize bars, saddle and top tube as best as possible before leaving.
If you are coming down to collect a new bike or a service then call beforehand when we can discuss the bike, answer any question you may have and take payment. When you are a few minutes away from the shop call us and we will leave your bike in our courtyard and sanitise it. We will meet you there where we can have a conversation from a safe distance.
We ask you not to bring repairs down that are not booked in. We cannot safely assess a bike on the spot under the present restrictions. In order to create a safer working environment for the staff we are going to limit staff numbers but work 2 shifts during the day. This is going to limit our ability to do quite the volume of repairs we usually do so we ask you to consider whether your repair can wait until things return to normal. Phone to book in please. We are unable to collect/drop off repairs at the moment.
I am sure these arrangements will change again so I ask you to be patient and keep and eye on our website/email/facebook for any developments.
Thank you for your custom and support.
The team at Saddle Safari